Trust (Safari) Pop-up Does Not Appear When Installing Highfive

When installing the Highfive application using Safari on macOS, a prompt should appear at the top of your Safari web browser window. This asks you to Trust the Highfive Launcher plug-in.

 

Trust_Success.png

 

If you are not seeing the Trust pop-up, as expected, follow the steps below:

  1. Fully quit the Safari web browser window. You can either:
     - Press ⌘ + Q on your keyboard.
     - Click Safari in the top-lefthand corner of your desktop and select Quit Safari.
     - Right-click on the Safari icon in your Dock and select Quit.
  2. Launch Safari again and then go to https://start.highfive.com to retry the installation process.
  3. Highfive! Safari will now be able to open the Highfive application automatically.

 

If the issue persists, make sure the Highfive Launcher plug-in is enabled in your Safari Preferences:

  1. Click Safari in the top-lefthand corner of your desktop.
  2. Select Preferences.
  3. Select the Security tab.
  4. Select Plug-in Settings...
  5. Search for the Highfive Launcher plug-in and select it.
  6. In the bottom-righthand corner, make sure the "When visiting other websites" setting is On.
  7. Go to https://start.highfive.com.
  8. Highfive! Safari will now be able to open the Highfive application automatically.

 

If you continue to experience Highfive application installation issues, please contact Highfive Support at help@highfive.com or (844) 464-4445 through the hours of 7am-5pm Pacific Time on weekdays.

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