To perform a factory reset of your Highfive device, follow the steps below:

1. Make sure your Highfive device is online and connected to the internet. 
2. Go to your Domain Dashboard.
3. Go to Devices.
4. Click on the device you wish to factory reset.
5. Select Remove Device.
6. Confirm your selection by clicking Factory Reset.
7. Highfive! The device will land on a setup page where you will be able to set it up again.

If you need assistance with factory resetting your Highfive device, please contact Highfive Support at help@highfive.com.