Group Chat

You can send messages to all participants in your meeting using Highfive's Group Chat feature. Here's how!

  1. Start or join a Highfive video call. 

    v2.34_In-Call_UI.png

  2. Click on the Group Chat button in the bottom-righthand side of the Highfive window.

    Group_Chat_Button_Select.png

  3. A chat box will appear.

    v2.34_Chat_Box.png

  4. Type in your message.

    v2.34_Chat_Message_Typed.png

  5. Hit Enter on your keyboard to send.

    v2.34_Chat_Message_Sent.png

  6. Got a new unread message? You'll be notified by a quick popup in the Highfive window and the Group Chat icon will update itself. 

    v2.34_New_Group_Chat_Message.png

 


FAQ: Frequently Asked Questions 

Q: Is the Group Chat feature free?

A: Yes! This feature is included in all Highfive service plans.

 

Q: When does the chat history get deleted?

A: The history gets permanently deleted 1 minute after the last participant leaves the meeting.  

 

Q: Is the Group Chat feature available on the mobile Android and iOS versions of Highfive? 

A: Yes! The Group Chat icon will be on the top-righthand side of your screen while you're in a call. Tap on it to open the Group Chat window. 

 

Q: Will Highfive call recordings show the Group Chat box?

A: No, Highfive call recordings will not display the Group Chat box.

 

Q: What is the character limit per message?

A: 4000 characters.

 

Q: Can I send images using Group Chat?

A: Not at the moment. The Group Chat feature can only send text messages.

 

Q: Can I save or export my chat conversation? 

A: Saving and/or exporting Highfive Group Chat conversations is not a feature at the moment.

 

Q: Can I directly message a specific individual instead of everyone on the call? 

A: Direct messaging is not currently a Highfive feature. 

 

Q: Can I use the Group Chat feature to send files and documents to others?

A: The Group Chat feature does not support file transfer.

 

If you have any further questions or feedback regarding the Group Chat feature, please feel free to contact Highfive Support at (844)464-4445 or email help@highfive.com through the hours of 7am-5pm Pacific Time. 

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