HighfiveApp Installer: The installer could not connect to the Internet...


HighfiveApp Installer - The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows GoogleUpdate.exe to connect then try again.

Troubleshooting Steps

 Note: If you need to get into a call immediately, one workaround is to use the latest versions of Google Chrome or Microsoft Edge to join the meeting. Navigating to a call link in these web browsers will start the call in a new tab instead of using the Highfive desktop application.

  1. Check your computer's internet connection. A quick and easy way is by trying to load other web pages, such as https://highfive.com.
  2. Highfive needs a file on your computer, named GoogleUpdate.exe, to be able to access the Internet. Check your firewall, antivirus, or endpoint security programs to ensure this is not blocked. 
  3. Try connecting your computer to a different network and attempt the application installation process again. 

If the error persists after you've tried all of the steps above, please report the issue to Highfive Support at help@highfive.com.

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