HighfiveApp Installer - The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows GoogleUpdate.exe to connect then try again.
Troubleshooting Steps
Note: If you need to get into a call immediately, one workaround to use Google Chrome to join the meeting. Navigating to a call link in Google Chrome will start the call in your web browser, instead of using the Highfive desktop application.
- Check your computer's internet connection. A quick and easy way is by trying to load other web pages, such as https://google.com or https://yahoo.com.
- Highfive needs a file on your computer, named GoogleUpdate.exe, to be able to access the Internet. Check your firewall, antivirus, or endpoint security programs to ensure this is not blocked.
- Try connecting your computer to a different network and attempt the application installation process again.
If the installer error persists, please feel free to contact Highfive Support at (844)464-4445 or email help@highfive.com through the hours of 7am-5pm Pacific Time to report the issue for additional investigation.
