Occasionally, Microsoft Outlook may automatically disable any add-in or plugin that it detects potential issues with. For Highfive, this can make the add-in button disappear from your Outlook toolbar unexpectedly.
While any add-in is susceptible to this problem, you can follow the steps below to bring your Highfive button back.
Reenabling the Highfive Add-in
- In Outlook, go to your Calendar.
- Click the File button in the top-left of the window.
- Select the Info tab.
- Open Slow and Disabled Add-ins.
- If Highfive is on the list of Disabled Add-ins, click the Always enable this add-in option.
Don't see the HighfiveOutlookPlugin? Skip to the Reactivate the Highfive Add-in section below.
Reactivate the Highfive Add-in
Your Highfive add-in button may also disappear if Outlook deactivates it. Follow these steps to reactivate it and turn it back on.
- In Outlook, go to your Calendar.
- Click the File button in the top-left of the window.
- Select the Options tab.
- Select the Add-ins tab.
- The HighfiveOutlookPlugin will appear under the Inactive Application Add-ins section.
- Next to the Manage: COM Add-ins dropdown, click the Go... button.
- Locate the HighfiveOutlookPlugin and check it in.
- Click OK.
- Create a new meeting to verify the Highfive add-in is now visible. (You may have to restart Outlook for your changes to take effect.)
- If the problem is resolved, you can stop here. If the add-in is still missing, continue to the next step.
- Go back to the File > Options > Add-ins menu that you opened earlier.
- Click the COM Add-ins dropdown menu and select Disabled Add-ins.
- Locate the Highfive add-in, highlight it, and select Enable.
- Create a new meeting to verify the Highfive add-in is now visible. (You may have to restart Outlook for your changes to take effect.)
If you still have trouble re-enabling your Highfive add-in, contact Highfive Support at help@highfive.com.
