This error indicates that the network connection your computer is using has issues connecting to Highfive. It will surface automatically after too many disconnects to Highfive have occurred.
- Check to make sure your computer is connected to the internet and meets our basic network requirements by running the WebRTC test on this page: https://test.webrtc.org/
- Under the Network tab, Tcp enabled and Udp enabled should both have a green checkmark next to them.
- The Connectivity and Throughput tabs should all be green and show successful results.
- If any of the results above indicate failures, contact your trusted IT team or network administrator for assistance with making sure your connection meets our network requirements.
- If the results are successful and you are still unable to join your meeting, please try using our Highfive Video Conferencing mobile app on your iOS or Android device to connect to your call as a temporary workaround. Highfive's Dial-in feature can also be used to join a meeting over the phone. Contact Highfive Support using the details at the bottom of this page to report the issue so we can help investigate.
- macOS users: There are known Wi-Fi connectivity problems affecting certain versions of the macOS operating system which can impact Highfive and other services you may use. Here are examples of issues and the steps you can take to resolve them:
If the Network Issue error persists after trying the steps above, please contact Highfive Support to report this problem at firstname.lastname@example.org or (844) 464-4445 through the hours of 7am-5pm Pacific Time on weekdays.