How To Get Help

 

If something isn't working and you need assistance, you can contact us using one of the methods below.

 

Email: Send an email to help@highfive.com

 

Chat: Click the “Get Help” button within any page of the Highfive application. 

 

Website: Fill out our Contact Us Form. 

 

Phone: Call us at (844) 464-4445 (press 2 for Support). 

 

 

Help us help you!

 

Highfive Support team members want to resolve your issues efficiently. It's easier to do so if you provide key details about your experience when contacting our Support team. Below are some general types of information that would be greatly appreciated:

 

What were you trying to do, versus what actually happened.

Example: I’m trying to launch the Highfive application, but nothing happens when I double-click on it.

 

Did you see any error messages or notifications? (Bonus points for screenshots!)

Example: "My Highfive device is displaying an error saying it can't get an IP address, and to check my router configuration."

 

What device were you using when you ran into this problem?

Example: Macbook Pro, Windows PC, Samsung Note 8, etc.

 

Does this issue affect your whole organization?

Example: This issue only affects members of our Finance team.

 

 

Highfive response times (SLA)

 

The Highfive Support team will strive to respond to your request as soon as possible during our hours of operation. We recognize that meetings are time sensitive and we appreciate your patience.

 

Email: Our team will respond within 2 business hours.

 

Chat: Our team will respond within a few minutes during business hours.

 

Website: Our team will respond within 2 business hours.

 

Phone: Any available Support team member will help you immediately during business hours. 

 

 

Business Hours

 

Highfive Support is open during the following times, excluding Highfive Observed Holidays. Our hours of operation currently support United States and Australian business hours as follows (all times in Pacific): 

  • Sunday 4pm - 11pm
  • Monday 7am - 11pm
  • Tuesday 7am - 11pm
  • Wednesday 7am - 11pm
  • Thursday 7am - 11pm
  • Friday 7am - 5pm
  • Saturday Closed 

 

Brian Huynh -

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