How To Get Help

If something isn't working and you need assistance, you can contact us using one of the methods below. Our team is available Monday through Friday, 7am-5pm Pacific Time.

 

Email: Send an email to help@highfive.com
Click Contact Help in our Success Center: Help Request Form
Chat: Click the “Get Help” button within any page of the Highfive application.
Phone: Call us at (844) 464-4445 (press 2 for Support).

 

Help us help you!

Highfive Support team members want to resolve your issues efficiently. It's easier to do so if you provide key details about your experience when contacting our Support team. Below are some general types of information that would be greatly appreciated:

What were you trying to do, versus what actually happened.

Example: I’m trying to launch the Highfive application, but nothing happens when I double-click on it.

Did you see any error messages or notifications? (Bonus points for screenshots!)

Example: "Port 5005 on the network doesn’t seem to be open or there might be an issue with MTU size."

What device were you using when you ran into this problem?

Example: Macbook Pro, Samsung Galaxy S6, etc.

Does this issue affect your whole organization?

Example: This issue only affects members of our Finance team.

 

Highfive response times

The Highfive Support team will strive to respond to your request within 2 hours during our hours of operation. We recognize that meetings are time sensitive and we appreciate your patience.

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