Network and Device Requirements for Highfive

Table of Contents

Network Minimum Requirements

Device Minimum Requirements

Network Minimum Requirements

HTTP TCP Port 80 Access to the internet
HTTPS TCP Port 443 Access to the internet.
UDP (outbound) Port 5005 Audio/Video communication.
Replies to outbound requests must be routed back to the Highfive client through any firewalls and NATs.
  • HTTP TCP port 80 for access to the internet.
  • HTTPS TCP port 443 for access to the internet.
  • Outbound UDP port 5005.
    Replies to outbound requests must be routed back to the Highfive client through any firewalls and NATs.
  • Our bandwidth requirements are minimal, but LAN communication should be at 100 Mbps or faster for optimal performance.
    • Dolby Conference Phones (DCPs) negotiate up to 100 Mbps.
    • Highfive cameras and Dolby Voice Room units negotiate up to 1000 Mbps.

Most of the time nothing needs to be reconfigured to use Highfive. In situations with specific network restrictions, we have a list of detailed technical requirements.

Performance Standards

Our testing suggests the following minimum performance measures for having the best audio/video experience:

  • Bandwidth:
    • Highfive conference room devices: Minimum 2.5 Mbps uplink and 4.5 Mbps downlink available to each device.
    • Personal computers: Minimum 1 Mbps uplink and 4.5 Mbps downlink, recommended 2.5 Mbps uplink and 4.5 Mbps downlink available.
    • Mobile devices: Minimum 1 Mbps uplink and downlink, recommended 2 Mbps uplink and downlink available.
  • Packet loss: Less than 1.0% link loss.
  • Latency: Less than 70 ms one-way latency or 140 ms round trip time (RTT) to the Highfive service (e.g.
  • Jitter: Less than 30 ms from the average latency.

As with any real-time web videoconferencing system, our system will adapt to changing network conditions and resolve minor glitches without harming meeting quality. More severe connectivity glitches may appear as any of the following, and may require additional troubleshooting:

  • Frozen video
  • Low framerates
  • Lower image quality
  • Audio and video out of sync

If you experience issues with poor video or audio quality, you can check-out our Diagnose Your Network with Ping, Traceroute, and Speedtest article for testing and diagnostic suggestions.

Device Minimum Requirements

Desktop and Laptop Computer Hardware

  • Processor: 1.1 GHz Core M
  • RAM: 4GB RAM
  • Microphone
  • Webcam (Not required, but strongly recommended.)

Join by Browser

The quickest and easiest way to join meetings is by using Google Chrome 73 or later, or Microsoft Edge 79 (Chromium-based) or later, on these operating systems:

  • Windows 7 or later
  • macOS 10.9 or later
  • Linux
  • Chrome OS

Due to Chrome security policies, when you use Highfive for the first time, you will need to Accept the addition of the Highfive extension for Chrome.

Several other browsers are based upon Chromium and report themselves as Chrome to web sites. For example, Vivaldi, Blisk, and Brave. Highfive will typically run in these browsers without needing to download the Highfive app, but there may be some inconsistencies or other issues, and these browsers are not officially supported at this time. To avoid problems, we recommend using the latest available version of your favorite browser.

Use the Highfive App

You can download the Highfive app for Windows or macOS from the Highfive website.


  • Installing the Highfive app requires that the local user be able to install new software to their user profile. The installation requires user access to the following folders:
    • Windows: %HOME%\AppData\Local
    • macOS: ~/applications
  • Some antivirus services may interfere with Highfive on first use. Set your antivirus with a rule to Allow the Highfive app and this should work fine.

iOS Tablets and Phones

The Highfive app requires iOS 11.0 or later, and it is available in the App Store.

Android Tablets and Phones

The Highfive app is available in the Google Play Store. The minimum device requirements for using Highfive on Android are as follows:

  • ARM processor (other Intel processors are not supported)
  • Android version 5.0 and newer
  • Google Play services

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