Table of Contents
- Network Minimum Requirements
- Device Minimum Requirements
- HTTP TCP port 80 access to the internet.
- HTTPS TCP port 443 access to the internet.
- Outbound UDP port 5005. Replies sent from the server must be routed back to the Highfive client through any firewalls and NATs.
- Our bandwidth requirements are minimal, but we need Ethernet LAN switches to negotiate at 100 Mbps or faster for optimal performance.
The vast majority of the time, no additional work or changes to your network configuration will be required to use Highfive. However, you can click here for more detailed technical requirements.
Our testing suggests the following minimum performance measures for having the best audio/video experience:
- Highfive conference room devices: Minimum 2.5 Mbps uplink and 4.5 Mbps downlink available to each device.
- Personal computers: Minimum 1 Mbps uplink and 4.5 Mbps downlink, recommended 2.5 Mbps uplink and 4.5 Mbps downlink available.
- Mobile devices: Minimum 1 Mbps uplink and downlink, recommended 2 Mbps uplink and downlink available.
- Packet loss: Less than 1.0% link loss.
- Latency: Less than 70 ms one-way latency or 140 ms round trip time (RTT) to the Highfive service (e.g. start.highfive.com)
- Jitter: Less than 30 ms from the average latency.
As with any real-time web videoconferencing system, our system will adapt to changing network conditions and resolve minor glitches without harming meeting quality. More severe connectivity glitches may appear as any of the following, and may require additional troubleshooting:
- Frozen video
- Low framerates
- Lower image quality
- Audio and video out of sync
If you experience issues with poor video or audio quality, you can check-out our Diagnose Your Network with Ping, Traceroute, and Speedtest article for testing and diagnostic suggestions.
- Processor: 1.1 GHz Core M
- RAM: 4GB RAM
- Webcam (Not required, but strongly recommended.)
- Windows 7 or later
- macOS 10.9 or later
- Chrome OS
Due to Chrome security policies, when you use Highfive for the first time, you will need to Accept the addition of the Highfive extension for Chrome.
Several other browsers are based upon Chromium and report themselves as Chrome to web sites. For example, Vivaldi, Blisk, and Brave. Highfive will typically run in these browsers without needing to download the Highfive app, but there may be some inconsistencies or other issues, and these browsers are not officially supported at this time. To avoid problems, we recommend using the latest version available of your browser.
If Google Chrome is not available, you can use the Highfive app on Windows or macOS instead.
Click here to download and install the Highfive application.
- Installing the Highfive app requires that the local user be able to install new software to their user profile. The installation requires user access to the following folders:
- Windows: %HOME%\AppData\Local
- macOS: ~/applications
- Some antivirus services may interfere with Highfive on first use. Set your antivirus to allow a whitelist entry for Highfive and the app will work.
The Highfive app requires iOS 11.0 or later, and it is available in the App Store.
The Highfive app is available in the Google Play Store. The minimum device requirements for using Highfive on Android are as follows:
- ARM processor (other Intel processors are not supported)
- Android version 5.0 and newer
- Google Play services