Network and Device Requirements for Highfive

Networking

 

Minimum Requirements

  • HTTP TCP port 80 access to the internet.
  • HTTPS TCP port 443 access to the internet.
  • Outbound UDP port 5005. Replies sent from the server must must be routed back to the Highfive client through any firewalls and NATs.

For more details, check out our Network Optimization Steps for Highfive Video Conferencing article for additional technical details and context.
 

Network Testing and Performance

Our testing suggests the following minimum performance measures for having the best audio/video experience:

  • Bandwidth: 
    • Highfive devices and personal computers: Minimum 2.5 Mbps uplink and 4.5 Mbps downlink available to each device.
    • Mobile devices: Minimum 1 Mbps up/down. We highly recommend 2 Mbps up/down.
  • Packet loss: Less than 1.0% link loss.
  • Latency: Less than 70 ms one-way latency or 140 ms round trip time (RTT) to the Highfive service (e.g. start.highfive.com)
  • Jitter: less than 30 ms from the average latency.

 
As with any real-time web videoconferencing system, our system will adapt to changing network conditions and resolve minor glitches without harming meeting quality. More severe connectivity glitches may appear as any of the following, and may require additional troubleshooting:

  • frozen video
  • low framerates
  • lower image quality
  • audio and video out of sync

If you experience issues with poor video or audio quality, you can check-out our Diagnose Your Network with Ping, Traceroute, and Speedtest article for testing and diagnostic suggestions.

 

Computers, Tablets, and Phones

 

Minimum Desktop and Laptop Computer Hardware Requirements

  • Processor: 1.1 GHz Core M
  • RAM: 4GB RAM
  • Microphone
  • Webcam (Not required, but strongly recommended.)

Join by Browser

The quickest and easiest way to join meetings is by using Google Chrome 60 or later on these operating systems:

  • Windows 7 or later
  • macOS 10.9 or later
  • Linux
  • Chrome OS

Due to Chrome security policies, when you use Highfive for the first time, you will need to Accept the addition of the Highfive extension for Chrome.

 

Join by the Highfive App

If Chrome is not available in your work environment, you can use the Highfive app on these operating systems:

  • Windows 7 or later
  • macOS 10.9 or later

Installing the Highfive app requires that the local user be able to install new software to their user profile. The installation requires user access to the following folders:

  • Windows: %HOME%\AppData\Local
  • macOS: ~/applications

Note that some antivirus services may interfere with Highfive on first use. Set your antivirus to allow a whitelist entry for Highfive and the app will work.

 

iOS Tablets and Phones

The Highfive app requires iOS 10.0 or later, and is is available in the App Store.  

Fully-supported iOS devices:

  • iPhone 5s and newer
  • iPad Mini 2 and newer
  • iPad 4 or newer

Devices that support only Highfive meeting audio:

  • iPhone 5c
  • iPhone 5
  • iPad Mini

 

Android, Tablets and Phones

The Highfive app is available in the Google Play Store. The minimum device requirements for using Highfive on Android are as follows:

  • ARM processor (other Intel processors are not supported)
  • Android version 4.4 and newer
  • Google Play services
  • Support for Bluetooth Low-Energy (BLE) mode

 

Brian Huynh -

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