My Highfive device can't get an IP address

Error message: 

"We can't get an IP address. Please check Ethernet cable. We'll keep trying."

"We can't get an IP address. Please check router configuration. We'll keep trying."


These types of errors occur when the Highfive device can't acquire an IP address. Contact your network administrator for help with the steps below.

Troubleshooting steps:

  1. Make sure you have a DHCP server present on your network to automatically assign the Highfive device an address. 
  2. Check to see if you still have IP addresses available to assign to the Highfive device.

Note: We do not support static IP configurations at this time.

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