You will see this error message when Highfive is unable to detect your computer's camera.
Troubleshooting steps
- Make sure the correct camera is selected in Highfive by clicking on the gear icon in the bottom-lefthand corner of the Highfive window while on a call.
- This is especially true for users who have multiple webcams. For example, a setup that includes a built-in laptop camera and external camera sitting on top of a monitor.
- This is especially true for users who have multiple webcams. For example, a setup that includes a built-in laptop camera and external camera sitting on top of a monitor.
- Run the WebRTC test found here: https://test.webrtc.org/
- Highfive is built using the WebRTC platform, which this test is designed for.
- A properly working camera will be indicated by a green box around the Camera tests section.
- If available, see if any other video applications have trouble using your camera.
- Windows computers often come with their own built-in manufacturer webcam software and Macs all come with the Photo Booth app installed.
- If other applications are also unable to use your camera, this is a sign of a larger issue and your computer needs to be checked out by your IT team or desktop administrator.
- Examples:
Photo Booth on macOS
Lenovo Communications Utility on Windows
- Examples:
- Restart your computer.
- Rarely, certain processes may get hung up on your computer, preventing Highfive or other applications from using your camera. Restarting can help out in some of these cases.
- For Google Chrome users, make sure Highfive camera permissions are not blocked. You can look for this under:
- Settings > Advanced > Content > Camera
- Settings > Advanced > Content > Camera
- Check for any available camera driver updates on your computer.
- If you are unsure how to do this, check with your IT team or desktop administrator for assistance.
- Verify that no anti-virus settings are preventing Highfive from accessing your camera.
- If you are unsure how to do this, check with your IT team or desktop administrator for assistance.