"The Highfive service may be down. Sorry about that! We'll retry until we can establish contact."

This error occurs when the Highfive device can't connect to the Highfive servers. This typically means our servers are having problems or there is a server upgrade in progress.

 

This error may also occur due to a proxy that resolves the domain but returns an error when we make a request.

 

To troubleshoot this problem, make sure the Highfive device can reach *.highfive.com on ports 80 (HTTP) and 443 (HTTPS).