"This unit seems defective and might have to be returned to Highfive."

Error message:

This unit seems defective and might have to be returned to Highfive.

Troubleshooting steps:

This error occurs when the Highfive device runs into an issue it isn't able to recover from. 

If you run into this, please contact the Highfive Support team at help@highfive.com or (844) 464-4445.