Diagnose Your Network: How to run a ping test, speed test, or traceroute

 

This article walks you through diagnosing your network using ping tests, speed tests, and trace routes to look at key video call performance metrics, such as bandwidth, latency, jitter, and packet loss.

 

These types of tests can be handy for checking network performance prior to using Highfive or to diagnose issues as they occur. 

 

If you have any questions on how these tests are performed, contact your IT team or network administrator for assistance. These individuals know your network best and can help you obtain the information you're looking for.

 

 

 

Windows 7/8/10

 

Trace route test:

This will show your path to Highfive servers. We want to see this path take the most direct route possible. The more hops it takes to reach Highfive, the more likely it is that issues will arise. Fewer hops are ideal. 

       1. Open the Command prompt window  

       2. Type in tracert start.highfive.com or tracert YourCompanyDomain.highfive.com

       3. Review your results 

 

Ping test:

Healthy packet loss is ≤ 1.0%. A healthy Min is ≤ 50-70ms. A healthy standard deviation is ≤ 30ms. The higher the ping time, the less likely you are to have a smooth call. 

       1. Open the command prompt window 

       2. Type in ping start.highfive.com -n 100 or ping <your unique URL>.highfive.com -n 100

       3. Compare results 

 

Speed test:

We recommend a speed of 2.5 Mbps Up & Down for HD video. For multi-point connections, we recommend all of the participants to have a minimum of 1.5 Mbps Up & 4.5 Mbps Down. The minimum amount of bandwidth we recommend for any Highfive meeting is 500/Kbps Up & Down. The video will be lower quality at these speeds; however, audio quality should remain unaffected. 

      1. Visit www.speedtest.net

      2. Move the scope of the globe to the east coast of the United States and choose a server that is located there (this is where our servers are located)

      3. Wait for the page to fully load, and then click "Begin Test."

      4. Compare results with our minimum requirements.

 

 

macOS

 

Trace route test: 

This will show your path to Highfive servers. We want to see this path take the most direct route possible. The more hops it takes to reach Highfive, the more likely it is that issues will arise. Fewer hops are ideal. 

       1. Click on the "magnifying glass" in the upper right hand corner of the screen

       2. Search "Network Utility" 

       3. Click the "Traceroute" tab

       4. In the "Enter the network address to trace an internet route to" field, enter start.highfive.com or <your unique URL>.highfive.com 

       5. Compare results

 

Ping test:

Ping tests test for packet loss and latency. Healthy packet loss is ≤ 1.0%. For latency, a healthy Min is ≤ 50-70ms and healthy standard deviation is ≤ 30ms. The higher the ping time, the less likely you are to have a smooth call. 

  1. Click on the "magnifying glass" in the upper right hand corner of the screen 
  2. Search "Network Utility" 
  3. Click the "Ping" tab 
  4. In the "Enter the network address to ping" field, enter start.highfive.com or YourCompanyDomain.highfive.com
  5. In the "Send only <blank> pings" field, enter 100
  6. Click "Ping" 
  7. Compare your results with standards above.

 

Speed test:

We recommend a speed of 2.5 Mbps Up & Down for HD video. For multi-point connections, we recommend all of the participants to have a minimum of 1.5/Mbps Up & 4.5 Mbps Down. The minimum amount of bandwidth we recommend for any Highfive meeting is 500/Kbps Up & Down. The video will be lower quality at these speeds; however, audio quality should remain unaffected. 

      1. Visit www.speedtest.net

      2. Move the scope of the globe to the east coast of the United States and choose a server that is located there (this is where our servers are located)

      3. Wait for the page to fully load, and then click "Begin Test."

      4. Compare results

 

Brian Huynh -

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