Diagnose your network: how to run a ping test, speed test, or trace route

This article walks you through diagnosing your network using ping tests, speed tests, and trace routes to look at bandwidth, latency, jitter, and packet loss.

 

Mac Devices:

Ping test:

Ping tests test for packet loss and latency. Healthy packet loss is ≤ 1.0%. For latency, a healthy Min is ≤ 50-70ms and healthy standard deviation is ≤ 30ms. The higher the ping time, the less likely you are to have a smooth call. 

1. Click on the "magnifying glass" in the upper right hand corner of the screen 

2. Search "Network Utility" 

3. Click the "Ping" tab 

4. In the "Enter the network address to ping" field, enter go.highfive.com or YourCompanyDomain.highfive.com

5. In the "Send only <blank> pings" field, enter 100

6. Click "Ping" 

7. Compare your results with standards above.

Speed test:

We recommend a speed of 2.5 Mbps Up & Down for HD video. For multi-point connections, we recommend all of the participants to have a minimum of 1.5/Mbps Up & 4.5 Mbps Down. The minimum amount of bandwidth we recommend for any Highfive meeting is 500/Kbps Up & Down. The video will be lower quality at these speeds; however, audio quality should remain unaffected. 

      1. Visit www.speedtest.net

      2. Move the scope of the globe to the east coast of the United States and choose a server that is located there (this is where our servers are located)

      3. Wait for the page to fully load, and then click "Begin Test."

      4. Compare results

Trace route test: 

This will show your path to Highfive servers. We want to see this path take the most direct route possible. The more "hops" it takes, the more likely it is that issues will arise. Fewer "hops" here is ideal. 

       1. Click on the "magnifying glass" in the upper right hand corner of the screen

       2. Search "Network Utility" 

       3. Click the "Traceroute" tab

       4. In the "Enter the network address to trace an internet route to" field, enter go.highfive.com or <your unique URL>.highfive.com 

       5. Compare results

Windows Devices:

Trace route test:

This will show your path to Highfive servers. We want to see this path take the most direct route possible. The more "hops" it takes, the more likely it is that issues will arise. Fewer "hops" here is ideal. 

       1. Open the command prompt window  

       2. Type in tracert go.highfive.com or tracert YourCompanyDomain.highfive.com

       3. Review your results 

Ping test:

Healthy packet loss is ≤ 1.0%. A healthy Min is ≤ 50-70ms. A healthy standard deviation is ≤ 30ms. The higher the ping time, the less likely you are to have a smooth call. 

       1. Open the command prompt window 

       2. Type in ping go.highfive.com -n 100 or ping <your unique URL>.highfive.com -n 100

       3. Compare results 

Speed test:

We recommend a speed of 2.5 Mbps Up & Down for HD video. For multi-point connections, we recommend all of the participants to have a minimum of 1.5 Mbps Up & 4.5 Mbps Down. The minimum amount of bandwidth we recommend for any Highfive meeting is 500/Kbps Up & Down. The video will be lower quality at these speeds; however, audio quality should remain unaffected. 

      1. Visit www.speedtest.net

      2. Wait for the page to fully load, and then click "Begin Test."

      3. Compare results with our minimum requirements.

 

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