Joining a Highfive call is super easy! Here's how to do it:
- Make sure you have the Highfive call link. This is usually part of an calendar event invitation or email the meeting organizer will send out. If you don't have it, you can reach out to the organizer to request a link or ask a participant that's already in the meeting to invite you.
- Click on the Highfive call link. We are using Google Calendar in the example below:
Note: If you are using Google Chrome version 60+, a new browser tab will open and take you to your call. For users of other supported web browsers, you will be prompted to download and install the Highfive application before joining your meeting. You only need to do this once and future clicks on Highfive call links will open the application automatically.
- Start your meeting now. Working from a loud coffee shop or having a bad hair day? If you're signed into your Highfive account, you can choose to join the Highfive video call with your microphone muted and/or your camera disabled beforehand. If you have multiple audio or video devices connected to your computer, you can also select which one to use by clicking the Settings button.
- Highfive! You have successfully joined the meeting.
Note: If you are a guest user or are not a Highfive customer, you will be placed in a waiting room next. Someone who is already on the call will let you in.
Q: I clicked on a Highfive meeting link and joined the meeting, but I don't see anyone.
A: If you see "Someone will let you in shortly", check out the next question. If you join a meeting and see the option to invite others, this means you are the only person on the call. If you continue to wait past the scheduled meeting start time and still do not see anyone, reach out to the meeting's organizer to make sure they haven't changed the meeting link on their end.
Q: I clicked on a Highfive meeting link and the application opened, but all I see is "Someone will let you in shortly".
A: If you are not a Highfive customer (or you are, but you're trying to join a meeting created by a different company/domain), you will be placed into a waiting room when joining a call. Someone already in the meeting will need to let you in. If you continue to wait past the scheduled meeting start time and still do not see anyone, reach out to the meeting's organizer to make sure the meeting link you are using is correct and that it hasn't been changed on their end.