How To Dial Into Highfive Meetings Using A Phone

 

Highfive customers on select service plans customers, as well as any external (Guest) users they meet with, have the ability to dial-in to Highfive video calls from any phone.

 

How To Get The Dial-In Number

 

From a calendar invitation:

  1. Open the calendar event, either from your own calendar or via email.
  2. Click on the dial-in link in the event's description field.

    Google_Event_Email_Dial-In.png

  3. A new web browser tab will open and the dial-in phone number will be shown. You can use this phone number to call into your meeting using any phone. 

    Dial-In_Calendar_Link.png

 

From the Highfive application:

 

  1. Click on the Highfive meeting link that’s been provided to you, usually as part of a calendar event invitation or email.



  2. Depending on whether you have the Highfive app installed or not, your web browser or the Highfive app will open.
  3. Web browser opens: Click on ...or use your phone to dial in.



  4. Highfive app opens: Click on the + button at the top of the Highfive app window to open the Invite panel. Click Get dial-in number.



  5. You can use this phone number to call into your meeting using any phone. 

 

From your mobile phone:

 

  1. Open the calendar event, either from your own calendar or via email.
  2. Tap on the dial-in link in the event's description field.

    01_Mobile_Highfive_Dial-in_Invite_Select.png

  3. A new mobile web browser tab will open and the dial-in phone number will be shown. Tap on the phone number.

    02_Mobile_Highfive_Dial-in_Invite.png

  4. The phone number will automatically load it into your phone's dialer. Simply tap the Dial button in your phone app to join your meeting.

    03_Mobile_Highfive_Dial-in_Invite.png

 

 

FAQ

 

Q: Are the numbers toll free?

A: Highfive dial-in numbers are not toll free. Highfive will not charge you if you decide to dial-in, but your mobile or telephone service provider may. If you have any concerns regarding this, please contact your service provider to check for any talk-time limitations on your service plan.

 

Q: Do you support international dial-in phone numbers?

A: Yes! We currently provide local dial-in numbers for customers located in:

  • United States
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • France
  • Germany
  • Hong Kong, China
  • Italy
  • Israel
  • Japan
  • Mexico
  • Netherlands
  • Portugal
  • Romania
  • Sweden
  • Switzerland
  • Thailand
  • Malaysia
  • South Korea

 

Q: Can I send the dial-in number to someone in advance?

A: Yes, but the phone number will remain valid for only a limited amount of time to keep your meetings secure. If you get the number from within the Highfive app on your computer, the number will be valid for 90 minutes. The number generated on mobile devices is valid for 90 minutes for guest users as well. If an authenticated user generates a number through our dial in link (domain.highfive.com/meeting-name/dial-in) on his or her mobile device or computer, the number will be valid for only 90 seconds, as users joining via this method will not be put in a waiting room. To ensure a current and valid dial-in phone number is always used, send participants a Highfive meeting link instead. 

 

Q: Can I dial-out to others using the Highfive app?

A: Not at this time, but please stay tuned!

 

Q: I have the dial-out feature on my Dolby device. Can I use it to dial-in to a Highfive video call?

A: Not at this time. If you wish to take advantage of the enhanced audio from your Dolby device in your Highfive meeting, simply join the meeting from your personal device and then move your call up to the TV (Highfive device) in your conference room.

 

Q: What happens if I open the Highfive app and get the dial-in phone number while I'm located in an unsupported country?

A: By default, Highfive will provide a United States phone number. This may cause you to incur international call minute charges (check with your service provider for limitations first before dialing in).

 

Q: How many people can dial-in to a Highfive call?

A: A total of 50 participants can join a Highfive call (including dial-in).

  

Q: Will my avatar show when I join via dial-in?

A: If you join from a mobile device on which you are logged into the Highfive app, your avatar will show. Guest users, or users who are not signed into their Highfive accounts, will not have a photo as their avatar.

 

Q: What devices are supported?

A: On Android, iOS, and Windows mobile phones, we currently offer the full dial-in experience and phone numbers will automatically load into your dialer once tapped on. For all users on other mobile operating systems or conference phones, sending them a calendar event invitation or Highfive meeting link will allow them to obtain the dial-in phone number from their mobile/computer web browser, which they can manually enter into their phone's dialer pad.

 

Q: I'm using Apple Continuity to tether my tablet to my phone. Can I use it to dial-in?

A: Yes! Note: Untethered tablets will be presented with a phone number but the call will not complete.

 

 

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