My Audio Dropped Out During A Call

If you stopped hearing audio from a participant OR other participants stopped hearing you during a call, please make sure both of you are not microphone muted and that your speakers are functioning properly.

We have no known issues with this, so please log the details of your experience and report this  to us for further investigation if the issue persists. 

For assistance with your Highfive and Dolby devices, please contact Highfive Support at help@highfive.com or (844) 464-4445 through the hours of 7am-5pm Pacific Time on weekdays.

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