I'm Experiencing Delays When Receiving Highfive Emails

Highfive emails are typically received within a minute after they are sent. If our emails are delayed, for example you're receiving them after 5 minutes to an hour, follow the steps below.

Troubleshooting steps:

  1. Add hello@amazonses.com and hello@highfive.com to your contacts list. 
  2. If you are using an email management service, check your security settings to ensure that you are able to receive emails from the domain @amazonses.com without any issues. (This step may require that you reach out to your IT team.)

Note: If you are not receiving any Highfive emails at all, please check out this article instead. 

If you are still experiencing issues receiving emails from us, please email help@highfive.com or call us at 844-464-4445 (press 2 for Support) through the hours of 7am-5pm Pacific Time.

Still have questions?

We're here to help

Powered by Zendesk