Highfive emails are typically received within a minute after they are sent. If our emails are delayed, for example you're receiving them after 5 minutes to an hour, follow the steps below.
Troubleshooting steps:
- Add hello@amazonses.com and hello@highfive.com to your contacts list.
- If you are using an email management service, check your security settings to ensure that you are able to receive emails from the domain @amazonses.com without any issues. (This step may require that you reach out to your IT team.)
Note: If you are not receiving any Highfive emails at all, please check out this article instead.
If you are still experiencing issues receiving emails from us, please email help@highfive.com or call us at 844-464-4445 (press 2 for Support) through the hours of 7am-5pm Pacific Time.
