The Highfive Application Isn't Launching From My Web Browser

The Highfive application will automatically launch on your computer whenever you click on a Highfive meeting link. If this does not occur, please try the following steps.

Troubleshooting Steps:

  1. Is this a web browser issue?
    1. Make sure you’re using a Highfive-supported browser: Internet Explorer, Mozilla Firefox, Google Chrome, Safari
    2. Check for and perform any available web browser updates.
    3. Try going to the meeting link in a different web browser.
  2. Is this a permissions-based issue?
    1. Check to ensure that your user account is not a part of any Group Policy settings that would prevent the Highfive.exe file from running. If needed, you will need to make an exception to your Group Policy settings for Highfive.exe and HighfiveCommonLauncher.exe in order to be able to connect to meetings by clicking on meeting links or invites. You may also need the complete path of the Highfive application to update your Group Policy settings. Those are: %LocalAppData%\Highfive\Highfive.exe and %LocalAppData%\Highfive\HighfiveCommonLauncher.exeIf you’re not a network administrator or are on the IT team, you can reach out to them for assistance with this.
  3. Is this an issue with antivirus or endpoint security? Note: Check with your network administrator/IT team before performing this step.
    1. Disable your antivirus/endpoint protection software and click on your meeting link again. If Highfive launches successfully, add the application to your exceptions list (whitelist).

If the issue persists after trying the steps above, please contact the Highfive Support team at help@highfive.com or (844) 464-4445 through the hours of 7am-5pm Pacific Time on weekdays.

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