The Highfive Application Isn't Launching From My Web Browser

Highfive is designed to automatically launch on your computer whenever you click on a Highfive meeting link. If this does not occur, try the following steps.

Note: If Google Chrome (version 60+) is installed on your computer, the Highfive application is not needed. You can start/join your Highfive meetings by going to Highfive links in Google Chrome. A new Chrome tab will open and take you to the right spot. 

  1. Is this a web browser issue?
    1. Make sure you’re using a Highfive-supported browser: Internet Explorer, Mozilla Firefox, Google Chrome, Safari
    2. Check for and perform any available web browser updates.
    3. Try going to the meeting link in a different web browser.
  2. Is this a permissions-based issue?
    1. Check to ensure that your user account is not a part of any Group Policy settings that would prevent the Highfive.exe file from running. If needed, you will need to make an exception to your Group Policy settings for Highfive.exe and HighfiveCommonLauncher.exe in order to be able to connect to meetings by clicking on meeting links or invites. You may also need the complete path of the Highfive application to update your Group Policy settings. Those are: %LocalAppData%\Highfive\Highfive.exe and %LocalAppData%\Highfive\HighfiveCommonLauncher.exeIf you're not a part of the IT team at your company, you can reach out to them for assistance with this.
  3. Is this an issue with antivirus or endpoint security?
    1. Check with your IT team before performing this step for permission. The goal is to disable your antivirus/endpoint protection software and click on your meeting link again. If Highfive launches successfully, add the application to your software's exceptions list.

 

If the issue persists after trying the steps above, please contact the Highfive Support team at help@highfive.com or (844) 464-4445 through the hours of 7am-5pm Pacific Time on weekdays.

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