Dolby Device Won't Power On

Your Dolby device requires a Power-Over-Ethernet (PoE) connection. This type of connection supplies the Dolby device with both an internet connection and power, all using a single ethernet cable. If your Dolby device does not have a PoE-enabled connection, it will not power on: The device's screen will be black, and it's top light ring will not illuminate.

Troubleshooting steps:

  1. Verify that your conference room has a PoE connection and that your Dolby device is connected to it. If there are multiple ethernet wall jacks or ports available, make sure your Dolby device is connected to a PoE-enabled port. Contact your IT team for assistance if you aren't sure about this.
  2. Complete the Dolby setup by following these steps

I don't have a PoE connection in my conference room.

You can purchase a "PoE injector" or "PoE switch" to use with your current ethernet cable to provide power to the Dolby Conference Phone. The only requirement we have is to make sure it has 802.3af compatibility.

After you are able to power on the Dolby device, complete the Dolby setup by following these steps

 

If your Dolby device is still not powering on after trying the steps above, please feel free to contact Highfive Support at (844)464-4445 or email help@highfive.com through the hours of 7am-5pm Pacific Time.

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