This error indicates that a firewall setting on your network is preventing Highfive from connecting successfully.
Troubleshooting Steps:
- Contact your network or IT administrator and let them know Highfive needs access to *.media.highfive.services
Check Point Software Technologies Firewall users - You can search for Highfive and enable all Highfive network traffic without having to explicitly whitelist the domain above. Here is a tool you can use to search Check Point's database for supported applications: Check Point AppWiki
Best Practices:
- Work with your network or IT administrator to make sure your connection meets our network requirements: Network and Device Requirements for Highfive
- On restricted networks, administrators can check this article out for a full listing of ports and domains that Highfive uses: Network Optimization Steps for Highfive Video Conferencing
If the Firewall Issue error persists after trying the steps above, please contact Highfive Support to report this problem at help@highfive.com.
