Firewall Issue Error

Firewall_Issue_Error_Message.png

This error indicates that a firewall setting on your network is preventing Highfive from connecting successfully. 

Troubleshooting Steps:

  1. Contact your network or IT administrator and let them know Highfive needs access to *.media.highfive.services

Check Point Software Technologies Firewall users - You can search for Highfive and set a rule to Allow all Highfive network traffic without having to explicitly specify the domain above. Here is a tool you can use to search Check Point's database for supported applications: Check Point AppWiki 

Best Practices:

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