Firewall Issue Error

Firewall_Issue_Error_Message.png

 

This error indicates that a firewall setting on your network is preventing Highfive from connecting successfully. 

 

Troubleshooting Steps:

  1. Contact your network or IT administrator and let them know Highfive needs access to *.media.highfive.services

 

Best Practices:

 

If the Firewall Issue error persists after trying the steps above, please contact Highfive Support to report this problem at help@highfive.com.

 

Brian Huynh -

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