This error indicates that a firewall setting on your network is preventing Highfive from connecting successfully.
- Contact your network or IT administrator and let them know Highfive needs access to *.media.highfive.services
- Work with your network or IT administrator to make sure your connection meets our network requirements: Network and Device Requirements for Highfive
- On restricted networks, administrators can check this article out for a full listing of ports and domains that Highfive uses: Network Optimization Steps for Highfive Video Conferencing
If the Firewall Issue error persists after trying the steps above, please contact Highfive Support to report this problem at firstname.lastname@example.org.