How User Licensing Works

This article applies to customers on the Highfive Select, Plus, and Premium service plans. If you are on any other service plan, please contact your Highfive Account Executive for questions regarding user licensing.


Actively used Highfive user accounts will count towards your organization’s Highfive user license limit.  


Any registered user account that starts or joins at least 1 Highfive video, screen sharing, or phone call session for any amount of time in 28 days is considered an active user. Initial user registration and launching of the Highfive desktop/web application are not included in this metric.


If you have any questions regarding user licensing in your organization, including how to add more users to your account, please contact your Highfive Account Executive for assistance at (844) 464-4445 (press 1 for Sales when prompted).


Brian Huynh -

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