"Allow" Button Does Not Appear In Chrome

 

In order to use Highfive in-browser with Chrome, you will need to allow Highfive to access your webcam and microphone (even if you only plan on listening or watching). 

Allow_Chrome.png 

Normally, this notification appears and you can click Allow. If you do not see this pop-up, follow the steps below. 

  

Is Highfive being blocked by Chrome? 

  1. Look at the end of your Chrome address bar for a red camera or microphone icon and click on it. If you do not see this, skip to the next section below. 
    Chrome_Camera_Blocked.png

  2. Select the Always allow option to let Highfive access the device in question. 
    Chrome_Blocked_Toggle.png

  3. Click Done to save your settings and join the meeting. 

 

 

A known Windows display bug with Chrome

  1. On certain versions of Windows, Chrome may not display all pop-ups as expected on external displays. 

  2. To fix this, resize the Chrome browser tab and make it smaller or larger. 

  3. The "Allow" notification will appear. 

 

 Example:

 

 

If you are still unable to join your Highfive meeting after performing the steps above, please contact the Highfive Support team at help@highfive.com.

 

Brian Huynh -

Still have questions?

We're here to help

Powered by Zendesk