No Video from Camera Due to Lenovo Privacy Mode

 

If you are a Lenovo laptop user and other call participants complain that they cannot see you, look for the following icon in your self-view window. If you see this, then follow the steps in this article to troubleshoot.

 

The no camera icon

 

 

Troubleshooting

 

Camera Privacy Mode

 

If enabled, Lenovo's Camera Privacy Mode will stop video from being captured and sent by your camera. Here is how to check for and disable it:

 

  1. Open the Windows Start menu.
  2. Type out/search for Lenovo Vantage and open the application.

    Lenovo_Vantage_-_1.png

  3. Open Hardware Settings and select Audio/Visual.

    Lenovoo_Vantage_-_2.png

  4. Scroll down to Camera Privacy Mode and note the setting it's on.

    Lenovo_Vantage_-_3.png

  5. If the setting is ON, switch it to OFF and try using Highfive again.

    Privacy_Mode_OFF.png

Additional Steps

  1. Affected applications: If available, check to see if any other video applications are having trouble with your camera. If the behavior continues in a different application, this is indicative of a system or camera problem that needs to be investigated by your IT or desktop administrator. 
    • Example video application: Lenovo Communications Utility
      LenovoCommunicationsUtility.png 
  2. Perform updates: Check for and perform any available Windows system and camera driver updates. Contact your IT or desktop administrator for assistance if you are unsure how to do this.
     
  3. Antivirus/security: If you are using any antivirus or endpoint security programs, check their settings to ensure Highfive is not being blocked from accessing your camera. If in doubt, check with your IT or desktop administrator to help you verify this. 

 

Brian Huynh -

Still have questions?

We're here to help

Powered by Zendesk