Camera and Microphone Privacy Settings in macOS Mojave

With the release of Mojave (10.14) for Mac users, there has been an added system-level permission that blocks Highfive's ability to access the camera and microphone. This comes in the form of a popup. If blocked, Highfive users on Mojave will be unable to enable their camera or unmute their microphone and the following icon(s) will persist:

 

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Select how you use Highfive:

 

Desktop application

 

If you ignored the initial popup asking for access or proactively opted to block Highfive's access, this issue can be fixed by following these steps:

  1. Open up System Preferences on your computer. (You can use Spotlight Search to find this quickly by hitting the Command + Space keys)
  2. Open Security & Privacy
  3. Under the Privacy Tab select Camera
  4. If you see Highfive unchecked, check it in. 
  5. Select the Microphone option and do the same. Make sure Highfive is checked in to let Highfive access your microphone.
  6. Highfive! Start or rejoin your meeting and other participants will be able to see and hear you. 
     

Google Chrome

 

If you ignored the initial popup asking for access or proactively opted to block Highfive's access, this issue can be fixed by following these steps:

  1. Open up System Preferences on your computer. (You can use Spotlight Search to find this quickly by hitting the Command + Space keys)
  2. Open Security & Privacy
  3. Under the Privacy Tab select Camera
  4. If you see Highfive unchecked, check it in. 
  5. Select the Microphone option and do the same. Make sure Google Chrome is checked in to let Highfive access your microphone.
  6. Highfive! Start or rejoin your meeting and other participants will be able to see and hear you. 

 

If you are still unable to enable your microphone and/or camera after performing the steps above, please contact the Highfive Support team at help@highfive.com.

 

Jon Rey -

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