Enable Offline Device Email Notifications

 

Highfive admins can now opt-in to email notifications whenever a device under the company domain goes offline/online.

 

To do so, while logged in as an admin:

  1. Visit your admin dashboard: YourCompanyDomain.highfive.com/domain/dashboard
    • Example: If my company domain is drumwheel.com, my dashboard link will be drumwheel.highfive.com/domain/dashboard

      Note:
       For companies with a .net, .org, .io, etc. top level domain, the dot "." will be replaced with a hyphen "-".
      • Example: If my company domain is hooli.us, my dashboard link will be hooli-us.highfive.com/domain/dashboard
  2. Navigate to the devices tab, and you'll see an option along the top to opt in for device notifications.
  3. Click the slider to opt in for email notifications. 

When notifications are turned on, the user receives an email when devices go offline, and again when they go online. Please note that notifications about multiple devices are grouped together into a single email and brief outages will not be reported. However, admins can now take proactive steps to investigate and resolve an outage before users are affected. Also note that these emails may (currently) trigger during our regularly scheduled maintenance, you can see if we are in a maintenance window at the Highfive Status Page.

 

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Jon Rey -

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