Dolby Voice Room: Provisioning Service Error Codes 201 - 210

This article will help you troubleshoot Dolby Provisioning Service error codes 201 through 210. Select your error code below for troubleshooting steps:

Not seeing your error code? Please contact the Highfive Support team at help@highfive.com for assistance.

201

Message: 

Plug and play setup failed because the system could not connect to the provisioning server. Contact your IT help desk for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


202

Message: 

Plug and play setup failed because the system encountered an SSL error while connecting to the provisioning server. Contact your IT help desk for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


203

Message: 

Plug and play setup failed because the system failed authentication with the provisioning server. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


204

Message: 

Plug and play setup failed because the system cannot find the master configuration file from the provisioning server. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


205

Message: 

Plug and play setup failed because the system cannot find the configuration file from the provisioning server. Contact your service provider for help.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


20

Message: 

Plug and play setup failed because the system found an invalid master configuration file from the provisioning server. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


207

Message: 

Plug and play setup failed because the system cannot download the upgrade package metadata file. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


208

Message: 

Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


209

Message: 

Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.


210

Message: 

Plug and play setup failed because the system detected an invalid or empty certificate URL from the provisioning server. Contact your service provider for assistance.

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

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