This article will help you troubleshoot Dolby Provisioning Service error codes 201 through 210. Select your error code below for troubleshooting steps:
Not seeing your error code? Please contact the Highfive Support team at help@highfive.com for assistance.
201
Message:
Plug and play setup failed because the system could not connect to the provisioning server. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
202
Message:
Plug and play setup failed because the system encountered an SSL error while connecting to the provisioning server. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
203
Message:
Plug and play setup failed because the system failed authentication with the provisioning server. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
204
Message:
Plug and play setup failed because the system cannot find the master configuration file from the provisioning server. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
205
Message:
Plug and play setup failed because the system cannot find the configuration file from the provisioning server. Contact your service provider for help.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
206
Message:
Plug and play setup failed because the system found an invalid master configuration file from the provisioning server. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
207
Message:
Plug and play setup failed because the system cannot download the upgrade package metadata file. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
208
Message:
Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
209
Message:
Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
210
Message:
Plug and play setup failed because the system detected an invalid or empty certificate URL from the provisioning server. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support for further investigation at help@highfive.com.
