Dolby Voice Room: Provisioning Service Error Codes 201 - 210

This article will help you troubleshoot Dolby Provisioning Service error codes 201 through 210. Select your error code below for troubleshooting steps:

 

Not seeing your error code? Please contact the Highfive Support team at help@highfive.com for assistance.

 

 

201

 

Message: 

Plug and play setup failed because the system could not connect to the provisioning server. Contact your IT help desk for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


202

 

Message: 

Plug and play setup failed because the system encountered an SSL error while connecting to the provisioning server. Contact your IT help desk for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


203

 

Message: 

Plug and play setup failed because the system failed authentication with the provisioning server. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


204

 

Message: 

Plug and play setup failed because the system cannot find the master configuration file from the provisioning server. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


205

 

Message: 

Plug and play setup failed because the system cannot find the configuration file from the provisioning server. Contact your service provider for help.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


206

 

Message: 

Plug and play setup failed because the system found an invalid master configuration file from the provisioning server. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


207

 

Message: 

Plug and play setup failed because the system cannot download the upgrade package metadata file. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


208

 

Message: 

Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


209

 

Message: 

Plug and play setup failed because the system found an invalid upgrade package metadata file. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 


210

 

Message: 

Plug and play setup failed because the system detected an invalid or empty certificate URL from the provisioning server. Contact your service provider for assistance.

 

Next steps:

Report this issue to Highfive Support for further investigation at help@highfive.com.

 

Brian Huynh -

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