This article will help you troubleshoot Dolby Voice Console error codes 101 through 152. Select your error code below for troubleshooting steps:
Not seeing your error code? Please contact the Highfive Support team at help@highfive.com for assistance.
301
Message:
Plug and play setup failed because the Dolby Conference Phone setup app encountered a program failure. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
302
Message:
Plug and play setup failed because the Dolby Conference Phone setup app has missing files. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
303
Message:
Plug and play setup failed because the system was unable to download the Dolby Conference Phone setup app. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
304
Message:
Plug and play setup failed because the server refused the Dolby Conference Phone setup app download request. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
305
Message:
Plug and play setup failed because the system failed to download the Dolby Conference Phone setup app due to a network error. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
306
Message:
The system failed to download the setup app due to a DNS error. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
307
Message:
Plug and play setup failed because the system failed to download the Dolby Conference Phone setup app due to a network timeout. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
308
Message:
Plug and play setup failed because the system failed to download the Dolby Conference Phone setup app due to a proxy error. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
309
Message:
Plug and play setup failed because the system failed to download the Dolby Conference Phone setup app due to an SSL error. Contact your IT help desk for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
310
Message:
Plug and play setup failed because the server rejected the system from downloading the Dolby Conference Phone setup app. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
311
Message:
Plug and play setup failed because of an authentication failure when the system was downloading the Dolby Conference Phone setup app. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
312
Message:
Plug and play setup failed because the Dolby Conference Phone setup app encountered a program failure. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
314
Message:
Plug and play setup failed because the Dolby Conference Phone setup app contains an invalid certificate. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
315
Message:
Plug and play setup failed because the Dolby Conference Phone setup app contains an invalid signature. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
316
Message:
Plug and play setup failed because the Dolby Conference Phone setup app has contains an invalid checksum. Contact your service provider for assistance.
Next steps:
Report this issue to Highfive Support at help@highfive.com for further investigation.
