Highfive Room Connector

A Highfive Room Connector enables non-Highfive rooms, allowing other video conferencing systems to join Highfive meetings.

 

 

Table of contents:

 

Overview

 

When your account has a Highfive Room Connector, meeting participants can join Highfive calls using non-Highfive systems.

 

Some ways you can use this feature:

  • Already have existing video conferencing hardware? A Highfive Room Connector will allow you to use your legacy room device(s) for Highfive meetings.
  • Invite your customers or partners to join your Highfive meetings from their rooms! Non-Highfive customers can use their own legacy room device(s) to join your Highfive meetings.

 

Interested in this feature? Contact your Highfive Account Executive to learn more or add this feature to your account. 

 

 

Requirements

 

Device

 

In general, we expect any SIP video conferencing device that supports the following codecs to work with a Highfive Room Connector:

  • Video: H.264
  • Audio: Opus, G.722.1, or G.722

 

Network

  • Devices must be able to access public SIP servers via the standard SIP ports (i.e. 5060 for TCP and 5061 for TLS).
  • Devices must be able to exchange media over UDP on unprivileged ports negotiated via SIP signaling or ICE.

 

 

How do I…

 

Add a SIP link to my Highfive calendar invitation

 

To let your meeting participant(s) join from their own video conferencing system, you will need to provide them with a SIP link to dial out to. The Highfive calendar integration for both Google and Outlook lets you do this with a single click.

 

  1. Use the Highfive Outlook add-in, Google Calendar extension, or scheduling function in the Highfive app to schedule a Highfive meeting. Click here to learn more about these features.
  2. Click Add SIP room invite. (What is this?)
    add_sip_room_invite.png
  3. Save your changes and send out your invitation.

 

 

Join a Highfive meeting using my own video conferencing device

These steps can be performed by any participant in order to use non-Highfive video conferencing systems for Highfive meetings.

  1. Within the meeting invitation, look under 📺 If you have a SIP room system, dial: and find the provided SIP link.
    • If you do not see one, contact the organizer of the meeting so they can add it.
      SIP_URI_Calendar.png
  2. Call the SIP link with your video conferencing system. Be sure to use the entire link and following this format: sip:call-name@CompanyDomain.hi5.vc
    • If you need help dialing, please consult with your device's user manual or contact your IT team for assistance. 
  3. Your host will be notified that you’re in the waiting room. You will join the call after they let you in.

 

Move my Highfive call up to a non-Highfive video conferencing system

  1. Join a call through your Highfive app.
  2. Click Move to TV once you’re in the call.
    Screen_Shot_2018-07-19_at_2.05.45_PM.png
  3. Click Use your SIP room system.
    Screen_Shot_2018-07-19_at_2.07.42_PM.png
  4. Dial the displayed SIP link with your video conferencing system to join the call. You will not be placed in the guest waiting room and will join the call immediately. 
    Screen_Shot_2019-05-17_at_10.52.26_AM.png

 

  

FAQ

 

What is a SIP room invite or SIP URI?

When scheduling a Highfive meeting, you can add a SIP room invite in your calendar event. This is also known as a SIP Universal Resource Identifier (URI) and is a link that is formatted similar to an e-mail address. These types of links can be dialed by SIP video conferencing systems to join your Highfive meetings. 

 

When generated by Highfive, SIP links will appear as follows:

  • From calendar invitation: sip:call-name@domain.hi5.vc
  • When clicking "Move to TV": sip:12345@hi5.vc

 

Can I edit my SIP room invite?

Yes! However, we strongly advise that you use our calendar extension and add-in to do this for you, instead of updating the SIP link manually.

 

Google Calendar - Use the “Change meeting name” option in the Google calendar extension to automatically update both the video meeting and SIP links. If you decide to make any link changes manually, edit both the video call and SIP links to share the same meeting name, otherwise your participants will be taken to different meetings.

 

Outlook Calendar - You will need to delete the event from your calendar and create it again. This will ensure the "Add video meeting" button automatically creates the correct video meeting and SIP links for you. If you decide to make any link changes manually, edit both the video call and SIP links to share the same meeting name, otherwise your participants will be taken to different meetings.

 

What SIP devices can I use for Highfive calls?

In general, any SIP device that supports the following codecs should be able to make Highfive calls:

  • Video: H.264
  • Audio: Opus, G.722.1, or G.722

We’ve tested and confirmed the following devices can call into Highfive meetings:

  • Cisco SX series
  • Cisco DX series
  • Polycom Real Presence Debut
  • Polycom Real Presence Group series
  • Lifesize

Some older SIP-capable devices may require a firmware update from the manufacturer to enable the newer codec technologies. Please consult your vendor's documentation to see if an update is available, and for instructions on how to update your SIP device.

 

What are the network requirements for SIP devices to connect to Highfive calls?

SIP devices must be able to access public SIP servers via the standard SIP ports (i.e. 5060 for TCP and 5061 for TLS). SIP devices must be able to exchange media over UDP on unprivileged ports negotiated via SIP signaling or ICE.

 

Are the SIP legs of Highfive calls encrypted?

We support SRTP encryption for the SIP legs of Highfive calls if signaling is encrypted via TLS. If the SIP endpoint supports SRTP and TLS (and has both enabled), the SIP legs of those calls will be encrypted.

 

Have any questions? Contact the Highfive Support team at help@highfive.com for assistance. 

 

Brian Huynh -

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