"The address wasn't understood" error in Mozilla Firefox

 

the_address_wasnt_understood_mozilla_firefox.png

 

Error

 

The address wasn't understood

 

Firefox doesn't know how to open this address, because one of the following protocols (highfive) isn't associated with any program or is not allowed in this context. 

  • You might need to install other software to open this address

 

Troubleshooting

 

This error will appear if you navigate to a Highfive meeting link in Mozilla Firefox and the browser is unable to find the Highfive application on your computer. 

  1. Download and install the Highfive application: Click Here
  2. Go back to Mozilla Firefox.
  3. Navigate to your Highfive link again.

 

Still having issues launching Highfive after trying these steps? Contact the Highfive Support team at help@highfive.com for assistance. 

 

Brian Huynh -

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