"The address wasn't understood" error in Mozilla Firefox



The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (highfive) isn't associated with any program or is not allowed in this context. 

  • You might need to install other software to open this address


This error will appear if you navigate to a Highfive meeting link in Mozilla Firefox and the browser is unable to find the Highfive application on your computer. 

  1. Download and install the Highfive application: Click Here
  2. Go back to Mozilla Firefox.
  3. Navigate to your Highfive link again.

Still having issues launching Highfive after trying these steps? Contact the Highfive Support team at help@highfive.com for assistance. 

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