This article lists all known Highfive screen sharing issues:
- Offset mouse cursor
- Application window is not displayed
- Black window displayed instead of application window
- Content does not update when sharing certain application windows
- No Screenshare Button on the Home Screen
Offset mouse cursor
What it looks like:
When sharing your screen, the mouse cursor position on your screen does not match what you see on your TV or what other participants see on their end.
Context:
This will occur for Windows users who have changed their screen's DPI or font scaling settings and do not reboot their computers before using Highfive.
Workaround/Fix:
Microsoft recommends rebooting the computer to resolve this issue. Afterwards, try sharing your screen again to see if the problem persists.
Application window is not displayed
What it looks like:
The application window you'd like to share does not appear on the list of available application windows to share.
Context:
This issue will occur under various conditions:
- Your application window is minimized while Highfive's application window selection menu is open.
- Highfive Desktop application: Your application is opened after Highfive's application window selection menu.
- Windows 8 and up: Universal Windows Platform (UWP) applications will not be displayed as a selectable application window.
- Some UWP windows, like Powerpoint in Presentation mode, are also non-selectable.
Workaround/Fix:
- Make sure the application that you wish to share is opened and not minimized.
- Share your entire screen instead.
Black window displayed instead of application window
What it looks like:
This is only known to occur on Windows computers. After you click “Share Screen” you will see a preview window to select which screen/window/tab you’d like to share. You would see the application window you’d like to share render as black during previewing. Or, once sharing, your application window may render as a black screen to the participants you are presenting to.
Context:
We believe this issue will occur under the following conditions:
- Sharing certain types of applications, such as:
- Universal Windows Platform (UWP) applications.
- Apps built on the Electron platform.
- Sharing Google Chrome tabs from the Highfive desktop application.
Workaround/Fix:
- Try sharing the application window, even if it renders as black during previewing. On rare occasions, your participant(s) will be able to see it successfully.
- Share your entire screen instead.
No Screenshare Button on the Home Screen
What it looks like:
After loading Highfive in the browser or the app on your computer, there are options for "Create meeting" and "Join meeting" without the option to share your screen directly.
Context:
The Share Screen option appears only after at least one device has been provisioned in the domain. The following workaround will also work for software-only plans.
Workaround:
- Join a meeting.
- Choose the "Share Screen" option.
