Screen Sharing - Application Window Preview Thumbnail Is A Black Screen

Description

  • This issue applies to Windows users who join Highfive meetings using Google Chrome
  • When clicking Share screen and choosing Application Window, the Screen Sharing Selector will preview Chrome-based applications (that is not Chrome itself) as a black window. 
  • Examples of Chrome-based applications include: 
    • The Highfive desktop application
    • Microsoft Teams
    • Slack

 

Workarounds

  1. Although the preview thumbnail appears black, actually sharing them will still work properly. 
  2. Use the name of the application window to find the one you wish to share and then select it. 
  3. Click Share to begin presenting. 
  4. We will inform you once this is fixed or improved via the Highfive Release Notes. You can subscribe to email updates here: https://highfive.com/release-notes-signup

Brian Huynh -

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