Highfive Premium: "The camera is disconnected" Error Message

 

dvr_error_camera_is_disconnected.png

 

 

Details

 

For customers using a Highfive Premium system, this error will be seen on the TV if the Dolby Camera becomes disconnected in any way from the Dolby Voice Hub.

 

Troubleshooting

  1. Verify the USB cable ends connecting the Hub to the Camera are fully seated. This can be done by unplugging the cable at both ends and then plugging them back in. 
  2. If the error persists, report the issue to the Highfive Support team. 

 

Brian Huynh -

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