Troubleshooting Your Room

Dolby Pairing Code Not Sent To TV

Device Offline

Dolby Voice Room: Dolby Conference Phone Error Codes 301 - 316

Dolby Voice Room: Provisioning Service Error Codes 201 - 210

Dolby Voice Room: Dolby Console Error Codes 101 - 152

Trouble Setting Up Dolby Devices

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General Troubleshooting

Troubleshooting Video Quality Issues

Busy Signal When Dialing A Highfive Static Phone Number

Recommended TV Picture Settings (all brands)

Detailed Network Requirements for Highfive Video Conferencing

Screen Sharing Presentations With Highfive

Antivirus Programs Detect Highfive.exe As Malicious

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Troubleshooting By Scenario

Windows: Unable to Detect Camera and Microphone

Audio & Video Quality Issues When Working Remotely

Camera Issues: Others can't see me!

Microphone Issues - Others cannot hear me!

No Video from Camera on Windows

Allow Highfive to use your camera and microphone

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Troubleshooting By Error Message

Unable To Connect

FatlineSparkle wants to connect to start.highfive.com

"The address wasn't understood" error in Mozilla Firefox

"Safari can't open the specified address." error when using Highfive

Firewall Issue Error

Network Issue Error

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Known Issues

Known Issue: Sign in with Google is Unavailable

The Highfive Roadmap after Work-from-Home 2020

Screen Sharing - Missing "Share screen to a nearby TV" button on Home page

Screen Sharing - When Picking a Window, Other Windows of the App Are Also Seen

Cannot Enable Camera on macOS 10.10.5

Screen Sharing - Chrome users on macOS Catalina (10.15) cannot share screen

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