General Troubleshooting

Troubleshooting Video Quality Issues

Recommended TV Picture Settings (all brands)

Network Optimization Steps for Highfive Video Conferencing

Sharing Full-screen Presentations

Antivirus Programs Detect Highfive.exe As Malicious

Recommended TV Audio Settings (all brands)

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Troubleshooting By Scenario

No Video from Camera Due to Lenovo Privacy Mode

"Allow" Button Does Not Appear In Chrome

No Audio On A Highfive Video Call

The Highfive Application Isn't Launching From My Web Browser

I'm not receiving Highfive emails

My computer disconnects from Highfive call after 10 seconds

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Troubleshooting By Error Message

"Safari can't open the specified address." error when using Highfive

Firewall Issue Error

Network Issue Error

HighfiveApp Installer: The installer could not connect to the Internet...

Microsoft Error: 1612

"Meeting Full"

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Known Issues

Error 1603 When Installing Highfive on Windows

The Highfive Plugin/Add-in Has Disappeared In Outlook

Trust (Safari) Pop-up Does Not Appear When Installing Highfive

Outlook Add-In Missing on Windows

I'm Experiencing Delays When Receiving Highfive Emails

I only hear audio coming out of the right speaker on my MacBook Pro