Troubleshooting Your Room

Dolby Pairing Code Not Sent To TV

Device Offline

Dolby Voice Room: Dolby Conference Phone Error Codes 301 - 316

Dolby Voice Room: Provisioning Service Error Codes 201 - 210

Dolby Voice Room: Dolby Console Error Codes 101 - 152

Trouble Setting Up Dolby Devices

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General Troubleshooting

Troubleshooting Video Quality Issues

Busy Signal When Dialing A Highfive Static Phone Number

Recommended TV Picture Settings (all brands)

Detailed Network Requirements for Highfive Video Conferencing

Screen Sharing Presentations With Highfive

Antivirus Programs Detect Highfive.exe As Malicious

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Troubleshooting By Scenario

Audio & Video Quality Issues When Working Remotely

Camera Issues: Others can't see me!

Microphone Issues - Others cannot hear me!

No Video from Camera on Windows

Allow Highfive to use your camera and microphone

No Audio - I can't hear my meeting!

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Troubleshooting By Error Message

FatlineSparkle wants to connect to start.highfive.com

"The address wasn't understood" error in Mozilla Firefox

"Safari can't open the specified address." error when using Highfive

Firewall Issue Error

Network Issue Error

HighfiveApp Installer: The installer could not connect to the Internet...

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Known Issues

Cannot Enable Camera on macOS 10.10.5

Screen Sharing - Chrome users on macOS Catalina (10.15) cannot share screen

Screen Sharing - New Terminal Tabs (macOS) Do Not Show When Sharing Application Window

Screen Sharing - Application Windows Created After Screen Share Selector Is Opened Are Not Visible

Screen Sharing - Some Application Windows Are Not Listed As Shareable Options

Screen Sharing - Minimized Windows Do Not Appear In Screen Share Selector Window

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