General Troubleshooting

Troubleshooting Video Quality Issues

Recommended TV Picture Settings (all brands)

Network Optimization Steps for Highfive Video Conferencing

Sharing Full-screen Presentations

Antivirus Programs Detect Highfive.exe As Malicious

Recommended TV Audio Settings (all brands)

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Troubleshooting By Scenario

No Audio On A Highfive Video Call

The Highfive Application Isn't Launching From My Web Browser

I'm not receiving Highfive emails

My computer disconnects from Highfive call after 10 seconds

My Highfive Device Gets Hot

Troubleshooting By Error Message

Firewall Issue Error

Network Issue Error

HighfiveApp Installer: The installer could not connect to the Internet...

Microsoft Error: 1612

"Meeting Full"

"We couldn't find your microphone"

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Known Issues

Error 1603 When Installing Highfive on Windows

The Highfive Shortcuts are Missing in Windows 10

The Highfive Plugin/Add-in Has Disappeared In Outlook

Trust (Safari) Pop-up Does Not Appear When Installing Highfive

Outlook Add-In Missing On Windows

I'm Experiencing Delays When Receiving Highfive Emails

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