Troubleshooting Your Room

Device Offline

Dolby Voice Room: Dolby Conference Phone Error Codes 301 - 316

Dolby Voice Room: Provisioning Service Error Codes 201 - 210

Dolby Voice Room: Dolby Console Error Codes 101 - 152

Trouble Setting Up Dolby Devices

Dolby Conference Phone Shows "Go to this URL to start a call..."

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General Troubleshooting

Troubleshooting Video Quality Issues

Recommended TV Picture Settings (all brands)

Network Optimization Steps for Highfive Video Conferencing

Screen Sharing Presentations With Highfive

Antivirus Programs Detect Highfive.exe As Malicious

Recommended TV Audio Settings (all brands)

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Troubleshooting By Scenario

No Video from Camera on Windows

"Allow" Button Does Not Appear In Chrome

No Audio On A Highfive Video Call

The Highfive Application Isn't Launching From My Web Browser

I'm not receiving Highfive emails

My computer disconnects from Highfive call after 10 seconds

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Troubleshooting By Error Message

FatlineSparkle wants to connect to start.highfive.com

"The address wasn't understood" error in Mozilla Firefox

"Safari can't open the specified address." error when using Highfive

Firewall Issue Error

Network Issue Error

HighfiveApp Installer: The installer could not connect to the Internet...

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Known Issues

Screen Sharing - New Terminal Tabs (macOS) Do Not Show When Sharing Application Window

Screen Sharing - Application Windows Created After Screen Share Selector Is Opened Are Not Visible

Screen Sharing - Some Application Windows Are Not Listed As Shareable Options

Screen Sharing - Minimized Windows Do Not Appear In Screen Share Selector Window

Screen Sharing - Unable to present application window when using virtual desktop

Screen Sharing - Content Does Not Update When Sharing Certain Application Windows

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